What you must publish about how your service is accessible
Article 13(2) of the European Accessibility Act requires a service provider to prepare information explaining how the service meets the accessibility requirements, and Annex V is what that information contains: a general description of the service in accessible formats, the descriptions and explanations needed to understand how it operates, and a description of how the requirements in Annex I are met. This free tool assembles those elements in each of the 22 languages, in the Directive's own wording. It does not assess whether your service is accessible, and it is not the declaration of conformity — that one is for products, and it lives elsewhere.
Which services are covered
Annex V is an obligation on the provider of a covered service, so the first question is whether yours is one. Article 2(2) answers it, and these are its words rather than a summary of them.
Without prejudice to Article 32, this Directive applies to the following services provided to consumers after 28 June 2025:
- electronic communications services with the exception of transmission services used for the provision of machine-to-machine services;
- services providing access to audiovisual media services;
- the following elements of air, bus, rail and waterborne passenger transport services, except for urban, suburban and regional transport services for which only the elements under point (v) apply:
- consumer banking services;
- e-books and dedicated software; and
- e-commerce services.
Point (c) carries five sub-points of its own — websites, mobile device-based services, electronic tickets, the delivery of transport service information, and interactive self-service terminals in the Union. Urban, suburban and regional transport services are covered by the last of those five only.
The information
This is not the EU declaration of conformity. The EAA has one, and it is for products. Article 16(2) gives it the model structure of Annex III to Decision No 768/2008/EC — the model ce-doc has generated since this site's first tool — and the only thing this Directive adds is that it is drawn up for a product model, identifies the product, and is given to authorities on request. If you make a product covered by this Directive, that document is ce-doc's, not this page's.
Annex V is the other document, and it belongs to services. Article 13(2) requires a service provider to prepare information in accordance with Annex V explaining how the service meets the applicable accessibility requirements. Nothing in it is declared: there is no signature block, no CE marking, no notified body, no sole-responsibility statement. It is a description, and it goes in your general terms and conditions or an equivalent document — alongside, not instead of, the consumer information Directive 2011/83/EU already requires.
Two things this generator cannot do for you. Article 13(2) requires the information to be available in written and oral format, in a manner accessible to persons with disabilities; this produces the written form only. And it must be kept for as long as the service is in operation — a page published once and lost in the next site rebuild does not satisfy that.
Microenterprises providing services are exempt: Article 4(5) releases them from the accessibility requirements for services and from any obligation relating to compliance with them, which includes this one.